Reactivation -: We approach your 'expired' customers in order to identify any need that the customer has come up with. Extending right offer at the right time can always activate a stale inquiry.
Targeting -: We reduce your time and cost by identifying key decision-makers and discovering their budgets before you spend resources on more costly mail or sales calls. Thus, we give you right target in order to convert your calls in to sales.
New Movers -: Tapping people who have just moved residence within the new locality and asking them to pre- register for your service or organization.
Renewals -: Telemarketing is the most efficient way to secure repeat buyers; the repeat customers are the brand loyal who valued brand ambassadors are too.

Appointment setting -: In today's corporate world, appointment seeking is the keystone in generating new business. It is an extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and most service providers as it gets them in front of their prospect. And there is nothing stronger, nothing more effective than a face-to-face meeting.

Aftermarket Sales -: We render services in contacting new customers and securing additional sales, even when your other products are seemingly unrelated.

We are capable of Up-Selling & Cross-Selling, Sales Lead Generation, Market Research & Surveys, Database Cleaning and Updating, Internet Response follow-up, Collection of Past Dues, Third Party Verification, Record Verification, Fraud Detection /Prevention Calls, Damage Control and Disaster Recovery Services, Welcome / Thank-you Calls, Other Client Initiated Information, Continuity Sales Calls, Affinity Programs, Partnership Programs, Loyalty Programs and any kind of Message Delivery.

1. Providing "right information" to the customer
2. Using customer knowledge to "treat customers right"

The process of knowledge acquisition begins with Webdesignfort appointing a program manager to work on a customer project. Each project goes through an elaborate transitioning process driven by the Program Manager. The deliverables from a transitioning program are as follows :

• Understand the customer's attributes, vision, mission and eConsumer profile.

• Imbibe the culture of the customer's organization so that Webdesignfort functions as a seamless extension of the client's Customer Service group.

• Design of workflow to access client's OLTP (Online Transaction Processing) systems and operationalize customer response; in parallel, establish processes for reporting and escalation. Call Center

• Imbibe "Best Practices" from the customer The program management team works closely with the client's customer service team to evolve a list of exhaustive FAQs after studying email archives, reviewing underlying business processes and conducting extended discussions with the customer service team. These are then converted into standardized templates in consultation with process owners in the client's organization. Program Managers then go on to build training modules on client's business, processes, FAQs and transfer the knowledge to trainers who impart training to customer care specialists. Our knack for detail, quality documentation and extensive client interaction ensures that knowledge and people get integrated seamlessly.

The delivery team is thus equipped to "answer the question right". Our team gets involved in data mining based on past customer queries and eCommerce transactions carried out by the customer. This enables them to access customer history databases to provide customized responses to individual customers. In addition, special escalation channels can be defined for specific customers or queries based on empirical records. Over the time this leads to creation of robust customer and query databases, which can be used to design marketing programs, drive product development efforts, update FAQs and enhance productivity and quality of the customer response team.

This provides the basis for customized interaction with customers, that is what at we call- "treating customers right".

• Tele Research
• Subscription Renewal
• Data Capture
• Data Verification